Terms of Service

1. Who can use PlayEggArcade

You must be at least 13 years old to create an account. If you are under 18, or under the age of adulthood where you live, you need permission from a parent or guardian, and they must agree to these terms for you before you buy eggs.

You can't use PlayEggArcade if the law where you live doesn't allow it, or if we have closed an account of yours before for breaking these terms.

2. Your account

You need an account to buy and spend eggs. Give us accurate details and keep them up to date, especially your email address, because receipts and password resets are sent there.

• One person, one account. Don't share your account, sell it, or let someone else use it.
• Keep your password safe. You are responsible for what happens on your account. If you think someone else has accessed it, change your password and contact us straight away.
• Player ID. Every account gets a permanent Player ID (for example PEA-482913). It can't be changed, and we use it to find your account and purchases.
• Names. You can change your display name at any time and your username once every 30 days. Names must not pretend to be someone else, include offensive words, or include contact details or links. We may change or remove names that break this rule.

3. Eggs

Eggs are the virtual currency of PlayEggArcade. You can buy them in the Egg Vault, and some games may also give eggs as rewards. You spend them inside our games, for example on hints, extra rounds or boosts.

• Eggs are a licence, not money. When you get eggs, we give you a limited, personal right to use them in our games. Eggs are not money, have no cash value, and are not your property.
• No cash out or transfer. Eggs can't be exchanged for money, goods or anything outside our games, and can't be sent, sold or traded to another account, inside or outside PlayEggArcade.
• One balance for all games. Your eggs belong to your account and work in every game on PlayEggArcade, unless a game clearly says otherwise.
• Spent eggs are final. Once you spend eggs in a game, they can't be given back, except where our Refund Policy or the law says otherwise.
• Corrections. If eggs are added to your account by mistake, through a technical error, or through cheating, fraud or a refunded or reversed payment, we may remove them, even if this makes your balance go below zero.
• Expiry. Eggs don't expire while your account is open. If your account is closed, any eggs left on it are lost.

4. Buying eggs

Egg purchases are processed by Xsolla, our payment partner, which acts as the seller of record for your payment. When you pay, you also agree to Xsolla's own terms, which are shown at checkout. We never see or store your full card details.

• Prices are shown in US dollars before you pay. Your bank or Xsolla may show the price in your local currency, and taxes or bank fees may apply where you live.
• Eggs are usually added to your account within a minute of a successful payment.
• Because eggs are delivered to you straight away, you agree at checkout that you lose any legal right to cancel the purchase once the eggs are delivered, as far as the law allows. Our Refund Policy explains when we will still give a refund.
• If you dispute a payment with your bank (a chargeback) without contacting us first, we may remove the eggs from that purchase and suspend your account while we look into it.

5. The games

We add, update and sometimes remove games, features, prices in eggs and rewards. We try to give notice before removing a game you have spent eggs in, but we can't promise that any game will stay available forever. Your egg balance stays on your account when a game is removed, and you can spend it in the other games.

Games run in your web browser. We work to keep them running smoothly, but we don't promise they will always be available, free of errors, or work on every device.

6. Rules for players

To keep the games fair for everyone, you must not:

• cheat, use bots, scripts, modified game files or any tool that plays for you or changes how a game works;
• take advantage of bugs or errors to get eggs, scores or rewards, instead of reporting them to us;
• create extra accounts to collect free rewards or to get around a suspension;
• buy, sell or trade accounts or eggs, or offer to;
• try to break into, overload or interfere with our servers, or access data that isn't yours;
• harass other players or support staff, or use our services for anything illegal.

7. Suspending or closing accounts

If you break these terms, we may give you a warning, remove eggs or rewards that were gained unfairly, suspend your account for a time, or close it. For serious cases, such as fraud, cheating for eggs or payment abuse, we may close your account without warning. If we close your account for breaking these terms, you won't get a refund for eggs left on it.

You can ask us to close your account at any time by writing to support@playeggarcade.com from your account email. Eggs left on a closed account are lost.

If you think we made a mistake, write to us and we will review it.

8. Our content

The games, artwork, sounds, names, logos and code on PlayEggArcade belong to us or the people who license them to us. You may play the games for your own personal, non-commercial use. You may not copy, sell, rebuild or publish them, or use our name or logo, without our written permission.

9. Our responsibility to you

We provide PlayEggArcade as it is and as available. As far as the law allows, we are not responsible for losses that we could not reasonably foresee, for problems caused by your device, internet connection or third-party services, or for events outside our control.

As far as the law allows, our total responsibility to you for any claim is limited to the amount you paid us for eggs in the 6 months before the claim. Nothing in these terms limits rights you have under consumer law that can't be limited by agreement.

10. Changes to these terms

We may update these terms when our games or the law change. If a change is important, we will tell you by email or on the website before it takes effect. If you keep using PlayEggArcade after the change, you accept the new terms. If you don't agree, you can close your account.

11. Law and disputes

These terms are governed by the laws of [Country, e.g. Bangladesh]. Please contact us first if you have a problem, as most issues can be solved quickly by our support team. If we can't solve it, the courts of [Country, e.g. Bangladesh] will decide, unless the consumer law where you live gives you the right to go to your local courts.

12. Contact us

[Business or owner legal name]
[Business address]
Email: support@playeggarcade.com