Privacy Policy

1. What we collect

Information you give us

• Account details: display name, username, email address and password. We store passwords only in a scrambled (hashed) form, so we can't read them.
• Your profile picture choice from our preset pictures.
• Messages you send to support, and anything you include in them.

Information created when you play

• Your Player ID, egg balance, and a record of every egg you get or spend (for example, "bought 550 eggs", "spent 10 eggs in Word Nest").
• Game progress, levels, scores and settings.
• Technical information: IP address, browser and device type, the pages you visit, times you log in, and error logs.

Information from our payment partner

Payments are handled by Xsolla. We receive the transaction ID, the pack you bought, the amount, currency, country, payment status and the date. We do not receive or store your full card number or bank details.

2. How we use it

• To create and run your account, keep you logged in, and let you play across all our games with one egg balance.
• To deliver eggs you buy, keep an accurate record of your balance, and handle refunds.
• To answer your support messages.
• To keep games fair and secure: detecting cheating, fraud, payment abuse and attacks on our servers.
• To fix bugs and understand how the games are used so we can improve them.
• To send you emails about your account, such as receipts, password resets and important changes to our terms. We only send news or offers if you agree to receive them, and every such email has an unsubscribe link.
• To meet legal duties, such as tax and accounting records for purchases.

If the law where you live requires a legal reason for using your information (for example, in the EU or UK), we rely on: carrying out our agreement with you (running your account and purchases), our legitimate interests (security, fairness and improving the games), your consent (optional emails), and legal obligations (financial records).

3. Who we share it with

We do not sell your personal information, and we don't show third-party ads.

We share information only with:

• Xsolla, to process payments and prevent fraud. Xsolla uses your payment information under its own privacy policy.
• Service providers that help us run PlayEggArcade, such as our cloud hosting provider and our email delivery service. They may only use your information to provide their service to us.
• Authorities, when the law requires it, or when needed to protect players, prevent fraud, or defend our legal rights.
• A new owner, if PlayEggArcade is sold or merged. We will tell you before your information becomes subject to a different privacy policy.

Other players can see your display name, username and profile picture, for example in a game. They can't see your email address.

4. Where your information is stored

Our servers are run by a cloud hosting provider and may be located in a different country from you. Our payment and email partners may also process information in other countries. Where the law requires it, we use appropriate safeguards for these transfers.

5. How long we keep it

• Account and game data: while your account is open. When you close your account, we delete or anonymise it within 30 days, except as listed below.
• Purchase and egg records: as long as tax and accounting laws require, usually several years, even after your account is closed.
• Support messages: up to 2 years after your last message.
• Technical logs: up to 90 days, unless needed to investigate a security problem.

6. Keeping it safe

We use encrypted connections (HTTPS), store passwords only in hashed form, limit who can access player data, and keep backups. No online service can be completely secure, so please use a password you don't use anywhere else. If a security problem affects your information, we will tell you as the law requires.

7. Your choices and rights

You can change your display name, username, picture, email and password yourself in your account settings. You can also ask us to:

• send you a copy of the information we hold about you;
• correct information that is wrong;
• delete your account and information (eggs left on the account will be lost);
• stop using your information for a particular purpose, where you have that right.

Write to support@playeggarcade.com from your account email and include your Player ID. We reply within 30 days. We may ask you to confirm your identity first. If you are unhappy with how we handled your request, you can also complain to the data protection authority where you live.

8. Children

PlayEggArcade is not for children under 13, and we don't knowingly collect information from them. If you believe a child under 13 has created an account, contact support@playeggarcade.com and we will delete it.

9. Cookies and browser storage

We use a small number of cookies and browser storage that are needed for the site to work: keeping you logged in, remembering your settings, and protecting your account from attacks. We don't use advertising or cross-site tracking cookies. If we add optional cookies in future, for example for analytics, we will ask for your consent where the law requires it.

10. Changes to this policy

If we change this policy, we will update the date at the top. If the change is important, we will tell you by email or on the website before it takes effect.

11. Contact us

[Business or owner legal name]
[Business address]
Email: support@playeggarcade.com